Impersonation Scams: How They Work
Impersonation cases are judged on identity artifacts: sender details, URLs, scripts, and the exact instruction that induced payment or access.
Scammers pretend to be a bank, exchange, agency, or company to create urgency and authority.
Impersonation scam disputes require clear documentation of who the scammer pretended to be, how they communicated, and what instruction induced payment. Our reports structure identity artifacts, communication patterns, and payment evidence into proof-mapped timelines reviewers can verify.
How impersonation scams work
- Pretend to be a bank, exchange, or agency
- Create urgency and authority
- Use official-looking emails or calls
- Direct victims to fake portals or accounts
Capture sender identity
- Save exact email addresses and phone numbers
- Preserve original email headers if possible
- Screenshot sender profiles and domains
- Note any official branding used
Preserve scripts and pressure
- Save multiple examples of language used
- Document threats, urgency, and lockout claims
- Screenshot deadline messages
- Note patterns across communications
Payment redirection evidence
- Preserve the message justifying beneficiary changes
- Save new beneficiary details
- Document each payment instruction
- Link instructions to actual payments made
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F.A.Q.
Everything you need to know about our investigation services and recovery process.
- Yes, if possible. It may help and creates a record.
- Change all passwords immediately, enable 2FA, and check for unauthorized activity.
- No.