Impersonation Scams: How They Work
Impersonation cases are judged on identity artifacts: sender details, URLs, scripts, and the exact instruction that induced payment or access.
Scammers pretend to be a bank, exchange, agency, or company to create urgency and authority.
Impersonation scam disputes require clear documentation of who the scammer pretended to be, how they communicated, and what instruction induced payment. Our reports structure identity artifacts, communication patterns, and payment evidence into proof-mapped timelines reviewers can verify.
How impersonation scams work
- Pretend to be a bank, exchange, or agency
- Create urgency and authority
- Use official-looking emails or calls
- Direct victims to fake portals or accounts
Capture sender identity
- Save exact email addresses and phone numbers
- Preserve original email headers if possible
- Screenshot sender profiles and domains
- Note any official branding used
Preserve scripts and pressure
- Save multiple examples of language used
- Document threats, urgency, and lockout claims
- Screenshot deadline messages
- Note patterns across communications
Payment redirection evidence
- Preserve the message justifying beneficiary changes
- Save new beneficiary details
- Document each payment instruction
- Link instructions to actual payments made
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What our clients say
Real stories from people we've helped reclaim what's theirs.
Sarah M.
February 2026
I'd already given up after my bank's first rejection. Their detailed report highlighted points I never would have spotted. The tone was professional but firmly on my side throughout.
Daniel R.
November 2025
I was embarrassed to admit how much money I'd lost. They treated me with respect and focused on the facts. The final report gave my case a structure it never had before.
Emily W.
August 2024
I didn't know how to explain months of messages and transfers. They turned everything into a clear, step‑by‑step timeline. The investigator told me it was one of the clearest cases they'd seen.
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